What is AI Operations?
Dec 3, 2023
ChatGPT or DALL-E seem like a fun curiosity—but can they actually change how your company operates? It turns out the underlying technology is a seismic shift for all industry verticals!
AI Operations entwines artificial intelligence with your business processes, employing advanced AI technologies to automate, optimise, and innovate business operations. It’s not just about typing in a few prompts into ChatGPT. It’s about fundamentally embedding their power into your organisation, making operations more efficient, insightful, and strategically aligned with your overarching business goals. It frees up humans to focus on the most value-adding work.
Why now? – The Inevitable Shift Towards AI Adoption
AI adoption has transitioned from being a competitive edge to an operational necessity. As industries rapidly integrate AI into their core operations, the divergence between businesses that adopt and those that do not widens exponentially.
You’re probably overwhelmed by all the new product launches in the tech news. From a tech perspective, they all build on top of fundamental technologies called large language models (LLMs).
Companies will need to adapt these fundamental building blocks to their own needs, creating tailored solutions. We can assist you on this journey, allowing you to operate on the next level. Learn more about the state of AI in 2023 and its impact on businesses in this McKinsey report.
A New World of Work
Steve Jobs eloquently described the computer as a "bicycle for the mind," emphasising its capacity to amplify human capability. Similarly, AI is not a replacement but an enhancer of human abilities.
Imagine an ecosystem where your team is liberated from repetitive tasks, empowered to explore strategic, innovative endeavours, and where AI systems harmoniously augment human decision-making and creativity. This is where AI Operations consulting comes in.
Business Areas Benefiting Most from AI
Marketing: AI analyses consumer behaviour, tailors marketing strategies, and autonomously adapts to changing market trends.
Email Assistant: provide summaries, action items, follow-ups and giving advice on next steps.
Data Extraction & Analysis: Derive meaningful insights from vast data, ensuring data-driven decision-making.
Internal Documentation: Automate and optimise the creation, storage, and retrieval of internal documents and memos.
Meeting Notes: Utilise AI to transcribe, store, and quickly retrieve key takeaways from meetings.
Voice Transcription: Enhance customer service and internal processes with accurate and intuitive voice recognition.
Research: AI agents browse the web for you, saving knowledge workers hours on researching topics, enabling them to focus on taking decisions.
Querying and Structuring Company Data: Query vast amounts of own company data with ease, just as you would with public AI systems.
Customer Service: Provide instant responses with chatbots, predict customer needs and allow your team to focus on complex queries
HR (Recruitment, Onboarding): Intelligent candidate screening, automate repetitive onboarding tasks and personalise employee integration
Supply Chain Management: Predict demand and automate inventory management, enabling your team to strategize and manage exceptions
In each of these areas, AI brings a unique set of tools that enhance efficiency and decision-making. Explore these case studies on how top companies are achieving business success with AI.
The role of an AI automation agency
A proficient AI automation agency is your ally in rethinking processes to be AI-first. It's about building your business with AI from the ground up, which is a game-changer for industries across the board. These agencies are not just consultants; they are partners who provide a holistic approach to automating operational processes with AI. They take care of everything from initial workshops to final implementation, employee education, and ongoing support.
Traditionally, AI work was done by PhDs and machine learning engineers in companies, who were working on isolated use-cases, such as sentiment analysis or image recognition. With the advent of powerful foundation models, most real-world problems can now be solved with a single LLM, making most older models obsolete. This shift requires professionals who understand both the business and the automation side, being able to extract value from complex business cases.
For you this means operating your business with AI from the ground up. Far beyond serving just tech professionals, generative AI opens up a novel way in which entire industries will operate. For an example of how governmental bodies are framing AI operations, have a look at this resource by the U.S. GAO.
How Next Operations can Empower You
We help companies rethink their processes to be AI-first. We are by your side as a trusted partner, saving you countless hours in your company’s most manual and repetitive processes.
Our team has experience working in both product management and tech with an academic background in AI. We know how to ask the right questions and listen to the right cues from customers. We are the AI Operations agency of choice when it comes to integrating the next frontier models. Discover more about implementing AI operations through this OpenAI guide.
Our Services
We go beyond conventional consulting in this emerging field. We intertwine our extensive tech and product experience to deliver both strategies and tangible AI-powered tools and solutions.
AI Strategy Consulting: Take a broad perspective on your operations and create a strategy to incorporate AI at their heart.
Bespoke Software Solutions: We build complete software tools and integrations with your systems.
Employee Training: We bring your trusted workforce up-to-speed with the new way of operating your business, giving you peace of mind for the future
You are the domain expert, we the AI experts. As such we listen closely and transition your company into a new era together. Our team consists of tech startup founders. Working on the cutting edge of innovation, they know it when they see an automation opportunity.
Conclusion
AI Operations herald a new chapter in business operations, offering unprecedented opportunities for growth, efficiency, and innovation. As an AI operations agency, Next Operations is committed to guiding businesses through this transition, ensuring they harness the full potential of AI. Embracing AI Operations is more than an upgrade; it's a complete reinvention of how businesses operate, thrive, and lead in their respective industries. For further thought leadership in AI, explore the AWS Machine Learning Blog.
